Terms & Conditions

1. Acceptance of these terms

By accessing this website, requesting an estimate, calling our dispatch line, or authorizing any on-site work, you (“you”, “Customer”) agree to be bound by these Terms & Conditions (the “Terms”) and by any service-specific terms set out on the written estimate or service authorization you sign. If you are agreeing on behalf of another person, an estate, a property owner, an employer, an insurer, or any other entity, you represent that you have full authority to do so and to bind that party.

If you do not agree to these Terms, do not use this website and do not authorize any work.

2. Who we are

Death Cleanup, LLC (“Death Cleanup”, “we”, “us”, “our”) is a licensed and insured bio-recovery and biohazard remediation provider operating a coast-to-coast dispatch network in the United States.
Our services include unattended death cleanup, suicide and self-harm scene cleanup, blood and trauma scene cleanup, decomposition and odor recovery, hoarding and gross-filth cleanup, and crime scene cleanup.
We are reachable 24/7 at 855·555·0184 or by email at dispatch@deathcleanup.example. Legal correspondence: legal@deathcleanup.example.

3. Eligibility

You must be at least 18 years old to authorize services or enter into a service contract with us.
You must be the property owner, an authorized occupant, an executor, an authorized agent, or a representative of the insurer, landlord, or government agency with authority to permit work on the premises.
We may, at our discretion, require written documentation of your authority before commencing work.

4. Use of this website

You may use this website for personal, non-commercial purposes consistent with seeking or providing information about bio-recovery services.
You may not scrape, mirror, frame, rebrand, or republish the site or its contents without our prior written consent.
You may not use automated tools to submit forms, generate fraudulent leads, or exhaust our dispatch resources.
You may not impersonate any person or entity, harass other users, transmit malware, or attempt to gain unauthorized access to any part of the site or our systems.
You may not use the site or our services to facilitate the destruction of evidence in any active criminal or civil matter.

5. Service contracts & written estimates

All on-site work is governed by a written estimate (the “Estimate”) signed by you or your authorized representative before work begins.
The Estimate sets out the scope of work, the materials and methods to be used, the price, the payment terms, and any special conditions. The Estimate, together with these Terms, forms the complete service contract.
Pricing on the Estimate is fixed for the scope listed. Additional work discovered during remediation (for example, subfloor contamination not visible at intake) is documented in writing and requires your separate authorization before it is performed.
Verbal estimates, phone quotes, and ranges given before site inspection are non-binding good-faith approximations only.
We do not provide legal, medical, psychiatric, accounting, or insurance-coverage advice. We recommend you obtain those services from licensed professionals.

6. Dispatch & response times

We answer calls 24 hours a day, 7 days a week, 365 days a year.
Stated response times (typically < 2 hours in major US metros and < 8 hours nationwide) are operational targets, not contractual guarantees. Severe weather, regional emergencies, road closures, law-enforcement holds, and force majeure events may extend response times.
We are not a first-responder, medical, or law-enforcement service. If you are in immediate danger or witnessing a medical emergency, dial 911 before calling us.

7. Property access & site conditions

You agree to provide safe and lawful access to the site of work for the duration of the project, including utilities (water and electricity) where required.
You represent that you have the legal right to authorize entry and remediation work at the premises.
Where law enforcement, a medical examiner, a coroner, or another authority retains jurisdiction over the scene, we will not begin work until that hold is released. Any delay caused by such holds is not the responsibility of Death Cleanup.
You agree to disclose, to the best of your knowledge, any known hazards at the site (structural defects, asbestos, lead paint, firearms, controlled substances, secured pets, etc.) prior to our arrival.

8. Hazardous conditions & limitations of scope

Our crews are certified for bloodborne-pathogen and biohazard remediation. We are not licensed asbestos or lead-abatement contractors. If asbestos or lead is encountered, work in the affected area will pause until a licensed abatement contractor clears it.
We do not perform structural repair, electrical, plumbing, or HVAC work beyond what is required to remove and replace contaminated materials. We can coordinate licensed trades for those scopes on request, billed separately.
We do not handle or transport unsecured firearms, ammunition, controlled substances, or items that may be evidence in an active investigation. Such items will be referred to law enforcement.

9. Personal property, items of value, and salvage

We make reasonable, non-judgmental efforts to identify and preserve items of monetary, sentimental, or legal value during all work, including hoarding cleanup.
An inventory of salvaged items of identifiable value is provided where reasonably practicable, but we cannot guarantee discovery of every item in a contaminated or cluttered environment.
Porous materials (carpet, drywall, mattresses, upholstered furniture, subfloor, etc.) that have been saturated with biological material or that fail decontamination testing must be discarded. We will identify these items in the Estimate when known and document them on intake when not.
We are not responsible for items voluntarily discarded with your written authorization, or for items that you or third parties remove from the site outside our chain of custody.

10. Warranty

We warrant that the area covered by the Estimate will pass standard ATP-swab testing and olfactory clearance at the time of completion. If clearance fails within 30 days of completion through no fault of the property owner, we will re-treat the affected area at no additional cost.
We do not warrant cosmetic outcomes (paint match, finish match, texture match) beyond what is technically achievable with commercially available materials.
We do not warrant the durability or condition of any material we did not install.
EXCEPT AS EXPRESSLY STATED IN THIS SECTION, ALL SERVICES AND THIS WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of liability

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or related to the services or this website is limited to the greater of (a) the amount you actually paid to us for the specific service contract giving rise to the claim, or (b) one thousand US dollars ($1,000).
We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, loss of business, emotional distress, or loss of data, even if we were advised of the possibility of such damages.
We do not assume liability for pre-existing damage, conditions, or contamination not documented at intake, or for damage caused by third parties (including prior owners, prior tenants, or contractors not engaged by us).
Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent allowed by law.

12. Payment, insurance billing, and collections

Where you have a valid insurance policy that covers biohazard remediation, we will bill the carrier directly upon receipt of your assignment of benefits and policy information.
You remain ultimately responsible for any amount the carrier does not pay, including deductibles, co-insurance, and disallowed line items.
If insurance coverage is denied, partially paid, or unavailable, the remaining balance is due to us in accordance with the payment terms on the Estimate.
Past-due balances accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. You agree to pay our reasonable costs of collection, including attorneys' fees.
Estimates are always free and never obligate you to proceed.

13. Cancellation, postponement, and our right to refuse

You may cancel a signed Estimate without penalty before crews are dispatched to the site. After dispatch, you remain responsible for mobilization fees set out in the Estimate.
After remediation work has begun, cancellation is subject to a pro-rata charge for labor, materials, and disposal incurred to that point, plus any demobilization costs.
We reserve the right to refuse or discontinue service if conditions become unsafe for our crews, if access is denied, if the scope changes materially without authorization, if we suspect illegal activity, or if we are otherwise unable to perform the work to standard.

14. Confidentiality & records

We treat all customer details, scene details, photographs, and reports as confidential and do not disclose them to anyone outside the operating team and authorized parties (your designated contacts, your insurer, the property owner, and government authorities with lawful jurisdiction).
We do not photograph beyond what is required for billing, insurance documentation, training (de-identified), and regulatory compliance, and those photographs are sealed to your file.
We do not publicly refer to specific cases. Customer reviews are voluntary and never include identifying details we did not first obtain consent to share.
We retain service records for the period required by applicable law and our insurance carriers, after which records are securely destroyed.

15. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

16. Intellectual property

The Death Cleanup name, the Death Cleanup logo, and all content on this website (text, graphics, photographs, video, code, design) are owned by Death Cleanup, LLC or licensed to us, and are protected by US and international intellectual property laws.
You may not copy, modify, distribute, sell, license, or create derivative works based on any part of the site without our prior written consent, except for personal, non-commercial reference.
All trademarks of third parties referenced on the site are the property of their respective owners.

17. User-submitted content

If you submit a review, testimonial, photograph, or other content to us, you grant Death Cleanup a non-exclusive, worldwide, royalty-free, perpetual, sublicensable license to use, reproduce, adapt, and publish that content in connection with our marketing and services.
You represent that you own or otherwise control the rights to the content you submit and that publication of the content will not violate the rights of any third party.
We may, but are not required to, edit, remove, or decline to publish any submitted content for any reason.

18. Third-party links and services

This website may link to third-party websites, dashboards, payment processors, or insurance portals. We do not control and are not responsible for the content, policies, or practices of those third parties. Your use of any third-party site or service is at your own risk and subject to that party's terms.

19. Indemnification

You agree to defend, indemnify, and hold harmless Death Cleanup, LLC and its officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your misrepresentation of authority to authorize work; (c) undisclosed hazards at the site; or (d) your violation of any applicable law or the rights of any third party.

20. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disaster, severe weather, fire, flood, epidemic, pandemic, governmental order, civil unrest, labor dispute, utility failure, terrorism, or any other event of force majeure.

21. Governing law & dispute resolution

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles.
Any dispute, claim, or controversy arising out of or related to these Terms or our services that cannot be resolved through good-faith negotiation will be resolved by individual, binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Nassau County, New York.
Class action waiver: You and Death Cleanup each waive any right to participate in a class, collective, or representative action against the other. Claims must be brought in your or our individual capacity only.
Notwithstanding the above, either party may bring an individual action in small-claims court for any dispute within that court's jurisdiction, and either party may seek injunctive or other equitable relief in court to protect intellectual property or confidential information.

22. Severability

If any provision of these Terms is held invalid or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in full force and effect.

23. Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets.

24. Notices

Notices to Death Cleanup under these Terms must be sent in writing to legal@deathcleanup.example with a copy mailed to our registered office. We may give notice to you by email to the address on file with us, by text to the phone number on file, or by posting on this website.

25. Entire agreement

These Terms, together with the signed Estimate, our Privacy Policy, and any other policies referenced on this site, constitute the entire agreement between you and Death Cleanup with respect to the subject matter, and supersede all prior agreements and understandings, whether written or oral.

26. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with a revised “last updated” date. Where required by law, we will provide additional notice. Your continued use of the site or services after a change constitutes acceptance of the updated Terms.